Nawa Wellness Resort, Inc. (“we,” “our,” or “us”) as managed by Araw Hospitality Inc. is committed to protecting your privacy and ensuring that your personal information is handled in compliance with the Data Privacy Act of 2012 of the Republic of the Philippines (Republic Act No. 10173). This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, make a reservation, or use our services. By using our website or services, you agree to the terms of this Privacy Policy.
- Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when making a reservation, subscribing to our newsletter, or contacting us. This information may include:
Name, Email address, Phone number, Residential Address, Booking Information, Payment information (credit card details), Identification documents (for verification purposes).
1.2 Sensitive Personal Information
We may also collect sensitive personal information as defined by the Data Privacy Act, which includes but is not limited to information about your health, government-issued identification numbers, and other sensitive data necessary for verification and legal compliance.
1.3 Health Assessments and Questionnaires
To ensure we provide the best possible experience and tailor our services to your needs, we may request health assessments and questionnaires. This information helps us understand your wellness requirements and any specific needs or restrictions you may have. All health-related information will be treated with the highest level of confidentiality and used solely for the purpose of providing you with appropriate services.
1.4 Non-Personal Information
We also collect non-personal information automatically when you visit our website, such as:
IP address, Browser type, Device information, Pages visited, Time and date of visit, Referring URL, Country and city where you are browsing.
- Use of Information
2.1 Personal Information
We use your personal information to:
- Process and manage your reservations
- Communicate with you regarding your booking and stay
- Provide customer service and support
- Send you promotional offers and newsletters (if you have opted in)
- Improve our services and website
- Comply with legal requirements
2.2 Sensitive Personal Information and Health Data
We use sensitive personal information, including health data, to:
- Ensure the safety and well-being of our guests
- Tailor our services and wellness programs to your needs
- Provide personalized recommendations and support
2.3 Non-Personal Information
Non-personal information is used to:
- Analyze website usage and performance
- Improve our website and services
- Personalize your experience on our website
2.4 Additional Personal Data Handling
Your shared personal data will be kept confidential. Other than the personal data you voluntarily provide (e.g., full name, gender, date of birth, address, nationality, civil status, identification cards, contact details, beneficiary information), we will not collect any other personal details from you. Your personal data will only be shared, used, stored, deleted, accessed, and processed by relevant and authorized employees of Araw Hospitality Inc., its affiliates, and partners, and will not be shared, distributed, or disclosed to any other third party.
We will be utilizing your personal data for purposes of processing transactions, profiling, addressing inquiries and concerns. As a data subject, you also have the right to opt-out or request to be forgotten. However, please note that we will not be able to proceed with your transaction once you choose to opt-out. Secure procedures will be followed to store and dispose of your data when no longer needed. If you have any concerns about the processing of your personal data, you may contact the Data Protection Officer of Araw Hospitality, Inc. at dataprotection@arawhospitality.com.
- Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential and comply with the Data Privacy Act of 2012.
- Legal Compliance: We may disclose your information when required by law or in response to legal processes, such as court orders or subpoenas.
- Protection of Rights: We may disclose your information to enforce our site policies, protect our or others’ rights, property, or safety.
- Data Security
We implement a variety of security measures to protect your personal information in compliance with the Data Privacy Act of 2012. These measures include:
- Secure Sockets Layer (SSL) encryption for online transactions
- Access controls to restrict access to personal information
- Regular security assessments and updates
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Data Retention
We retain your personal information for a maximum of three (3) years to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
- Your Rights
You have the following rights under the Data Privacy Act of 2012:
Right to Access: You have the right to request access to your personal information.
Right to Correction: You have the right to correct or update your personal information.
Right to Erasure: You have the right to request the deletion of your personal information, subject to certain conditions.
Right to Object: You have the right to object to the processing of your personal information.
Right to Data Portability: You have the right to obtain a copy of your personal information in an electronic or structured format.
To exercise any of these rights, please contact us at dataprotection@arawhospitality.com.
- Cookies
Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
- Third-Party Links
Our website may contain links to third-party websites. These sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
- Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after any changes constitutes your acceptance of the revised Privacy Policy.
- Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
Address: Araw Hospitality Inc., Unit 203, Le Triomphe, Salcedo Village, Bldg. 159 H.V. Dela Costa, Makati, Metro Manila, Philippines
Email: dataprotection@arawhospitality.com
Phone: +632 8640 0856
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for choosing Nawa Wellness. We are committed to protecting your privacy and providing a safe and enjoyable experience.